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WhatsApp & chat

Create WhatsApp message templates with a live preview

Write order updates, reminders and offers once, see exactly how they look on WhatsApp, and send them to Meta for approval.

Start freeHow it works

PlanPro

AreaWhatsApp & chat

ForClinics, Salons & spas, Home services

Updated

The basics

Why WhatsApp needs templates

On the WhatsApp Business API, a message that starts a conversation, or one sent more than 24 hours after the customer's last message, must use a template that Meta has approved.

Templates have fixed text with blanks, such as the customer's name or an order number, and can carry a photo, buttons or a call button.

  • Ready starters for order updates, booking reminders, payment reminders and offers
  • Add a photo, quick-reply buttons, a link button or a call button
  • Sample values show what a real message will look like

How it works

How it works

Make a template

  1. Open Message templates

    In BNM Business, go to WhatsApp, then Message templates.

  2. Start from a starter or a blank

    Pick a ready template or write your own.

  3. Add text, photo and buttons

    Mark the blanks and give sample values.

  4. Check the preview

    See a WhatsApp-style preview as you type.

  5. Send for approval

    Submit it to Meta and use it once it is approved.

What you get

Template builder features

Everything below comes with BNM Pro.

  • Live WhatsApp preview

    See the message as your customer will see it before you submit it.

  • Checks before you submit

    BNM points out what Meta usually rejects, such as missing sample values.

  • Use them everywhere

    Approved templates work in broadcasts, order updates and your bot.

What it does not do

  • It needs a WhatsApp number linked to BNM.
  • Meta decides on approval, and marketing templates can be rejected.
  • Changing an approved template sends it back for approval.

Questions owners ask

How long does Meta take to approve a template?

Meta reviews each template itself; it is often quick, but BNM cannot promise a time.

Can I make templates in Tamil or Hindi?

Yes. Pick the template's language when you create it.

Do I need a computer?

No. The builder works in the BNM Business app on Android and on the desktop app.

Can I use one template for many customers?

Yes. The blanks are filled in for each customer, so one approved template works for everyone.

Your messages, ready for WhatsApp

Sign up free and build your first template on Pro.

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