WhatsApp & chat
Run your shop from WhatsApp
Message your business WhatsApp from your own phone, by text or voice, and a business assistant answers instead of the customer bot.
The basics
Admin numbers
Add your own phone number and your manager's as admin numbers. When those numbers message your business WhatsApp, they talk to a business assistant, not the bot your customers see.
Ask for today's sales, look up an order, place an order for a customer or mark an order paid. Every change is summarised first and happens only when you reply YES.
It is useful when you are away from the counter and want a quick answer without opening the app.
- Up to 10 admin numbers
- Full control or reports only, per number
- Text or voice messages
How it works
How it works
How it works
Add admin numbers
In BNM Business, add the phones and what each may do.
Message your business number
From that phone, ask a question or give an instruction.
Check the summary
BNM sends back what it will do.
Reply YES
Only then does the change happen.
What you get
Safety first
The assistant never changes anything on its own.
YES before every change
A change runs only on a YES sent in a later message within 30 minutes.
Reports-only numbers
Give staff a number that can only ask questions.
Voice notes
Speak your question instead of typing it.
What it does not do
- It needs a WhatsApp number linked to BNM.
- Refunds, returns and cancelling paid orders are done in the app, not on WhatsApp.
Questions owners ask
Can a customer use this?
No. Only the numbers you add as admin numbers get the business assistant.
What if I send YES by mistake?
Each YES confirms only the one change in the summary just before it, and only within 30 minutes.
Can my manager check sales without changing anything?
Yes. Give their number reports-only access and they can ask questions but not make changes.
Which plan has it?
Admin numbers come with BNM Pro and need your WhatsApp number linked to BNM.