WhatsApp & chat
A WhatsApp bot that steps aside when you reply
Type a reply in any chat and the bot stops answering that customer. It starts again on its own 24 hours after your last reply.
The basics
Bot and people in the same chat
A bot is great for orders at midnight, but some customers need a person. In BNM, the moment you reply in a chat, the bot steps aside for that customer only.
You never have to remember to switch it back on: 24 hours after your last reply the bot takes over again, or you can hand back at once with one tap.
This suits businesses where many chats are routine but some need a person, such as a clinic answering a worried patient or a salon fixing a booking mix-up.
- Taking over is just replying
- Each reply restarts the 24 hours
- Hand back with one tap
How it works
How it works
How take-over works
Open the chat
In the BNM Business inbox.
Reply
Send your message; the bot steps aside for this customer.
Keep talking
Each reply restarts the 24 hours.
Bot returns
On its own after 24 hours, or when you tap hand back.
What you get
Inbox features
These come with BNM Pro.
Per-customer pause
Other customers keep getting the bot.
Bot off switch
Switch the bot off for everyone when you want.
One inbox
WhatsApp and Telegram chats in one place.
What it does not do
- It needs a WhatsApp number linked to BNM.
- Chats paused before this change stay paused until you hand them back.
Questions owners ask
Do I need to press a button to take over?
No. Replying is enough.
Can I hand back sooner than 24 hours?
Yes, with one tap in the chat.
Does the bot stop for every customer when I reply to one?
No. Only the customer you replied to; everyone else keeps getting the bot.
Which plan has it?
The WhatsApp inbox, bot and take-over come with BNM Pro.
Bot when you are busy, you when it matters
Sign up free and switch on your WhatsApp inbox on Pro.