AI help
A WhatsApp bot that answers questions from your own answers
"Do you deliver on Sunday?" in the middle of an order no longer breaks the bot: it answers from what you approved and carries on.
The basics
Your knowledge, your approval
Customers ask questions at any point. BNM's bot answers from your business notes and the FAQ answers you approved, then goes back to where the customer was.
If it does not know, it tells the customer it will check and alerts your team. Each night BNM drafts new FAQ answers from your team's replies, and they wait for your approval.
Common questions are delivery days, timings, prices and whether you serve an area. Answering them from approved text keeps the bot accurate.
- Answers only from what you approved
- Unknown questions go to your team
- New answers drafted for you each night
How it works
How it works
Set it up
Open Bot knowledge
In Settings.
Add notes and answers
Type them, or let AI interview you.
The bot answers
From what you approved.
Approve new drafts
Review the answers BNM drafts each night.
What you get
Knowledge features
These come with BNM Pro.
Back on track
After answering, the bot returns to the order step.
Team alert
Questions it cannot answer go to your team.
Nightly drafts
Suggested answers from your team's replies, waiting for you.
What it does not do
- Each answered question uses 1 AI credit.
- The bot uses only answers you approved.
Questions owners ask
Will the bot make up answers?
No. It answers only from your notes and approved FAQs; otherwise it passes the question to your team.
What does it cost?
It comes with BNM Pro, and each answered question uses 1 AI credit.
What happens when the bot cannot answer?
It tells the customer it will check, and alerts your team so a person replies.
Do I have to write all the answers myself?
No. You can let AI interview you, and BNM drafts answers from your team's replies each night for you to approve.