Apps, offline & your data
Live help with screen sharing, only when you allow it
BNM support sees your BNM Business screen and guides you step by step. Only the BNM app is shared, and you can stop at any time.
The basics
Help that sees what you see
Explaining a problem on a phone call is hard. With live support, our team sees your BNM Business screen and points you to the right button.
Sharing starts only after you tap Allow. Support can tap and type for you only if you switch that on, and other apps and notifications are never shared.
Live support is for questions that are hard to explain in words, such as where a setting is or why a bill looks different, and it is free on every plan.
- A 6-digit code links you to the support person
- GST portal and password screens are hidden
- Stop any time from the banner
How it works
How it works
Start a session
Open Live support
Settings, Help & support, Live support.
Read the code
Tell the 6-digit code to the support person.
Tap Allow
In the consent box.
Stop when done
From the banner, whenever you like.
What you get
Privacy built in
Live support comes with every plan, including Free.
Your consent first
Nothing is shared until you tap Allow.
Only the BNM app
Other apps and notifications stay private.
Hidden screens
GST portal and password screens are never shown.
What it does not do
- It shares only the BNM Business app.
- It works in the phone and desktop apps.
Questions owners ask
Can support see my other apps?
No. Only the BNM Business app is shared.
Is it free?
Yes. Live support comes with every plan, including Free.
Can support tap and type for me?
Only if you switch that on. Otherwise support can only see the screen and guide you.
How do I stop sharing?
Tap stop on the banner at any time; sharing ends at once.
Help when you need it
Sign up free and get help from a real person in the app.